Privacy & Security

LAST UPDATED: 1 May 2024

TAO Solutions respects and values your privacy. This Privacy Policy explains how we collect your Personal Data (defined below) on the taosolutions.ca website (collectively, the “Site”) and through offline means, how we use, disclose, and protect such data, and the choices you have concerning our use of such data.  For the purposes of this Privacy Policy, “TAO Solutions”, “TAO”, "we", "us", and "our" means TAO Solutions Inc., its related group companies, subsidiaries and affiliates.

Collection of Personal Data

Personal data is information that identifies you or can be used to identify or contact you, e.g., your name, email address, address, or phone number ("Personal Data"). TAO may collect Personal Data voluntarily provided by you, including in emails, online forms, order and registration forms, surveys, promotion participation, online chats, phone calls, and through other means.  TAO also collects information through various other means, including participation at conferences and events, and individual introductions.

Use of Personal Data Collected

We use Personal Data transparently and in compliance with applicable law, for legitimate business purposes, including the following:

• Fulfillment of Requests. TAO’s may use Personal Data about you to deliver products and services to you, and to provide you with information about TAO’s products and services. We will engage in these activities to manage our contractual relationship with you and to fulfil our contractual obligations.
• Marketing Communications. From time to time, in compliance with applicable laws, we may use Personal Data about you to inform you of products, programs, services and promotions that we believe may be of interest to you. If your employer is a TAO customer, we may also inform you of such products, programs, services and promotions using Personal Data about you that your employer provided to us. We may also use Personal Data of media contacts for press release distribution or sharing other newsworthy developments related to our business activities. If you would prefer that we not send electronic marketing messages to you, please see the "Your Choices" section below.
• Other Business Purposes. We may also use Personal Data about you for other business purposes, such as data analysis (for example, to improve the efficiency of our services), editorial and feedback purposes, providing customer support, customizing and improving the content and layout of the Site, completing business transactions (for example, to confirm content requested is received by customers), development and delivery of marketing materials and newsletters, statistical analysis of user behavior (for example, to understand what parts of the Site are of most interest to users), product development, receipt of services from you or your employer, conducting surveys and market research, and administering accounts.
• Administrative Purposes. TAO’s reserves the right to use Personal Data to send to you important information regarding the Site, products, services,  this Privacy Policy, or any other policies, agreements or transactions relevant to your use of the Site, products and/or services. Because this information may be important to your use of the Site, products and/or services, you may not opt-out of receiving such communications. We will engage in this activity to manage our contractual relationship with you and/or to comply with a legal obligation.
• Compliance with law and regulation. We may use Personal Data as necessary to comply with applicable legal and regulatory requirements such as sales tax collection, audits, etc.
• TAO uses Personal Data for purposes compatible with those notified in this Privacy Policy and any other online or offline applicable privacy notice, and in accordance with applicable law. Where required by applicable law, we will only use Personal Data with your consent.

Your Choices

We give you choices regarding our use and disclosure of your Personal Data for marketing purposes.

• If you no longer want to receive marketing-related emails from us on a going-forward basis, you may stop receiving these marketing-related emails by sending an e-mail to unsubscribe@taosolutions.ca
• If you would prefer that we do not share your Personal Data on a going-forward basis with our affiliates or with unaffiliated third parties for their marketing purposes, you may cease this sharing by sending an e-mail to unsubscribe@taosolutions.ca.

We will comply with your request(s) as soon as reasonably practicable, and in accordance with applicable law. Further, please note that requesting us not to share your Personal Data with affiliates or unaffiliated third parties may result in you no longer receiving any marketing emails from TAO. Please also note that if you choose not to receive marketing-related messages from us, we may still send you important administrative messages, and you cannot elect to stop receiving such administrative messages, unless you choose to stop receiving services from us.

Security Measures

TAO has established appropriate organizational and technical measures, including external third-party audits for particular products and services, to protect Personal Data within our organization from loss, misuse, or unauthorized access, disclosure, alteration or destruction. We also have processes and procedures for suspected privacy breaches to notify regulators and affected individuals where required in accordance with applicable law.

Cross Border Transfer of Personal Data

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Data.

If you are located in the European Economic Area (“EEA”) or the UK: Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. The full list of these countries is available on the EU Commission’s adequacy list online. For transfers from the UK and the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission and the UK, to protect your Personal Data.

If you are located in other countries, we will also ensure that we have appropriate legal grounds to perform cross-border transfers of your Personal Data. Where required in certain jurisdictions, we comply with requirements on initial processing of Personal Data with the use of databases located in the country of collection of your Personal Data.

Contact Information

Questions or concerns regarding TAO's data protection practices should be addressed to:

TAO Solutions Inc.

Legal Department

11 King St W, Toronto, ON M5H 4C7, Canada

Phone: +1-416-777-2500

E-mail: privacy@taosolutions.ca

If you choose to contact TAO via e-mail about this Privacy Policy, please mark the subject heading of your e-mail “Privacy Inquiry.”

In accordance with applicable laws, you may lodge a complaint with the data protection authority for your country or region, or where an alleged infringement of applicable data protection law occurs.  In those countries where we are required to have appointed a data protection officer, you may contact the Data Protection Officer by sending an e-mail to privacy@taosolutions.ca with the subject heading “DPO Inquiry.”

If we decide to change our security policies, we will post any changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.